Our promise
We will produce your specified report in the Clearglass environment and send you an invitation to The Demo of your product within the specified 'Schedule Guarantee' window shown on each product.
What happens if Clearglass fail to meet the deadline?
We won't, but in the unlikely event that we do you'll receive a FULL refund.
When happens BEFORE the schedule window?
Once you have purchased your package you will be provided with selection lists for you to determine your visual requirements per page. Once you are happy with your selection Clearglass will supply data templates for providing your data or you can simply grant us access to your existing files. Please see our Data Protection Policy for reassurance on how we keep your data secure.
When does the schedule window start?
You will be notified in writing of the commencement of your schedule window upon receipt of access to all of the required data for the build. This allows you to consider your requirements and gather the required data at your leisure but also provides you with your deadline once your data is submitted. NB: If the data is sent in increments the schedule window will not commence until the final piece of data has been received.
When happens DURING the schedule window?
Clearglass consultants will work with your data and complete the build of two themed versions of the report you have purchased. During this window you will also receive an invitation to The Demo of your completed report. NB: The Demo itself may take place after the Schedule Window due to calendar commitments for both parties and therefore does comprise as part of our promise.
How will I receive my invitation?
This will be sent via email to the email address specified at point of purchase so please ensure you add your consultants email address to your save senders list to prevent the email from being blocked or being sent to your junk folder.
When happens AFTER the schedule window?
The Demo of your reporting solution allows you to select one of two themes, explore the interactivity of the report and discuss any considerations with your consultant. Once the theme has been selected and any minor alterations made your consultant will then arrange the migration of your report into your own environment.
NB: Clearglass reserve the right to change the Schedule Guarantee window BEFORE point of purchase only.
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